Privacy Policy

See our privacy policy for all users

Privacy Policy

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

What information do we collect?

1.1 Personal information provided by you

We will collect and process the following personal information about you that you submit when you register to use our website and subscribe to our services:

1.2 Personal information we collect about you

When you visit our website, we will automatically collect the following information:

1.3 Information we receive from other sources

We work closely with third parties including (without limitation):

We may receive information about you from them, if we do we will use this information in line with this policy.

1.4 Personal information about our individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

Monitoring and recording communication

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.

For further information on our use of cookies, please see our Website cookie policy.

How will we use the information about you?

We collect information about you so that we can:


We would like to send you information by post, email or telephone about our services which may be of interest to you.

Other businesses which we have selected carefully (ie other providers of business services) may also send you similar marketing messages, depending on what you agree with us.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you sign up for an account. Click here to see what this form looks like.

If you have consented to receive communications from us, or other businesses, you can opt out at any time. See 'What rights do you have?' below for further information.

Credit Checking

We may do a credit check on you to prevent and detect fraud and money laundering.

Our search will be recorded on the files of the credit reference agency.

If you provide false or inaccurate information to us and we suspect fraud, we will record this.

If you want to see your credit file, please contact the credit reference agency which we use:

Who your information might be shared with

We may disclose your personal data to:

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see'How can you contact us?' below).

What can I do to keep my information safe?

Get Safe Online provides detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems. Please visit Get Safe Online is supported by HM Government and leading businesses.

What rights do you have?

1.1 Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

1.2 Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

1.3 Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to, write to us at Forward House, 17 High Street, Henley‑In‑Arden, Warwickshire, B95 5AA, or call us on0333 7726187

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.